The storm of Sunday September 14, 2008 was terrible. It was nothing but strong winds, but ended up causing a ton of damage. Duke Energy was quick to respond, but Time Warner has been terrible…
First, let me set this up a little better. It was Sunday, football day, you know, the normal. I was watching the Bengals get their asses handed to them like normal. During the first half of the game it was getting increasingly windy. During half-time, the power got knocked out. I sat for a while. Waited. Waited. Waited. Still no power. I went outside and ended up meeting a lot of the neighbors as they were all out and about. Trees had fallen and taken out telephone poles. It was out all day Sunday. I was bored. No power. No tv. No internets. It was out Monday, Tuesday, and most of Wednesday. It returned on Wednesday afternoon.
Thanks Duke Energy. I had power again. They had a great public message and some good representation to the public to say, “Don’t worry, we are going to work as fast as we can to get you back to normal.” Thanks.
Time Warner on the other hand has been avoiding any public message of service or quality. They have avoided messages to the news, unlike Duke Energy. It is the morning of day 9 (Tuesday) without cable internet service at the house and it is starting to get a little aggravating that I can’t even get an estimate on when they might come strolling through the neighborhood to fix the cable lines. Come on Time Warner Cincinnati. Get your but in gear and start some PR and be a little less clandestine with your customers. We pay you money and we know that it will take time to fix cable lines from the storm damage. Just give us some respect and let us know what is going on. Do I have to wait another month for cable service or what here?
* Update: It is the morning of day 10 (Wednesday) and still no internets at the house. Thanks Time Warner.
* Update: It is the morning of day 11 (Thursday) and still no internets at the house. Thanks Time Warner as my patience is gone.
* Update: It is the morning of day 12 (Friday) and still no internets at the house. Now I have called in the past and emailed them from work, so it was time to call again and I got through. They are coming to the house Monday afternoon finally, which will make that day 15 of no internets. Timely service, that’s Time Warner Cincinnati.
* Update: It is the night of day 12 (Friday) and there are finally internets at the house for no reason at all. Thanks Time Warner, I actually mean it this time.
* Update: Now that I have the internets again, all is well. I have been talking to their customer service department via email and they are crediting my account for the outage. Thanks for the quick email responses. It helps to restore some faith in Time Warner Cincinnati.
